Here at Köping we are looking for a Service Advisor/Receptionist to join our successful team. Established 1993. We are a Volvo Service Centre and a Citroën main dealer located as Naas Road, Dublin 12. Please send CV to firstname.lastname@example.org only (no telephone calls/no agencies)
The primary tasks of a Service Advisor/Receptionist will be:
- Handle telephone calls and walk in requests from customer wishing to book service or repair work
- Determine workshop availability using the workshop booking system
- Make suitable appointment for customer
- Liaise with the Parts Department to ensure that the correct parts are ordered for the job and will be available.
- Meet and greet the customer when they arrive with their vehicle.
- Establish a clear understanding of any symptom or problem the customer has with their vehicle. This information is obtained by questioning the customer about the vehicles performance.
- Note any damage, scratches, missing hubcaps etc. Input all this information on the Job Card to assist the Technician to arrive at a final diagnosis.
- Complete Job Card with clear information on each piece of work to be completed by the Workshop.
- Verify method of payment and clarify what the customer must pay for.
- Liaise with customers while their vehicle is with us keep them informed estimate of the costs involved, any additional work and obtain authorisation for all such additional work and give them a time for completion of works.
- Liaise with the service Manager to ensure that the customers’ needs are communicated to the Technicians.
- Preparing of invoices & estimates.
- When the customer arrives to collect their car, explain all service and repair work completed item by item and how this is reflected in the invoice.
- Notify customers when backorder parts become available, arrange appointment and schedule into workshop.
- Any other tasks as per the Service Manager.
- Fluent English Essential
- Knowledge of Excel
- Knowledge of a Vehicle Management System an Advantage
- Interest in the Motor Industry
- Prior Customer Service Experience is desirable.
Competitive Salary & Full Training will be Given
Please send CV to email@example.com only (no telephone calls pleas/no agencies)